These terms govern use of the Velstera AI website, Velstera client accounts, the public Ava demonstration, and, unless a signed client agreement says otherwise, paid Velstera services. By using the website or creating an account, you agree to these terms. A signed order form, statement of work, or other client agreement controls if it expressly conflicts with these website terms.
Website information and requests
The website describes a customizable, managed AI receptionist service. Content is general information and does not guarantee a particular result, integration, timeline, or business outcome. Submitting a request or creating an account does not require a purchase, reserve capacity, or activate service. Service begins only after Velstera accepts the client, confirms the approved scope, and obtains the required agreements and billing authorization.
Growth plan and recurring billing
The public Growth plan is $499 per month and includes 500 AI receptionist call minutes per month. Usage above the included amount is charged at $0.50 per additional minute. There is no setup fee. Prices are in U.S. dollars and applicable taxes may be added. Growth is a fully managed service that includes business-specific configuration, ongoing optimization, and support; it is not merely the purchase of call minutes.
Growth renews automatically month to month until canceled. Before Velstera charges a payment method, the customer will receive the recurring-price and usage terms and must affirmatively authorize the recurring monthly charge and applicable overage charges through the approved order and checkout process. The customer is responsible for maintaining a valid payment method and paying invoices when due. Velstera may retry failed payments and may suspend service after a failed or overdue payment.
A customer may receive a private, written plan offer with a different monthly price or usage rule. The signed order and the price shown in Stripe Checkout control for that customer. If an order states that usage has a hard limit, new AI calls may be paused when the included allowance is exhausted and no automatic overage charge will be created.
Cancellation and refunds
You may cancel a future renewal at any time through the Velstera account billing tools when available or by emailing contact.velstera@gmail.com. Cancellation stops the next subscription renewal. Service remains available through the end of the billing period already paid, unless it is suspended for nonpayment, unlawful use, security risk, or another material breach. Velstera generally does not provide prorated refunds or credits for an unused portion of a billing period, except where required by applicable law or expressly agreed in writing. Cancellation does not eliminate charges already incurred, including valid usage charges when the customer’s written plan allows them.
Client accounts and security
You must provide accurate account information, use an account associated with your authorized business identity, protect your password and devices, and promptly report suspected unauthorized access. You may not share an account in a way that defeats access controls. Plan, usage, invoice, and service-status information in the dashboard is provided for administration; provider records, invoices, and signed client documents control if there is a verified discrepancy.
Client responsibilities
The client is responsible for the accuracy and legality of the business information, scripts, routing instructions, contact lists, integrations, permissions, and representations it supplies or approves. The client must review and approve Ava’s configured workflow before launch, monitor its use, maintain a reasonable human escalation path, and promptly tell Velstera when business information or legal requirements change. The client may not authorize Ava to make unapproved guarantees, professional judgments, or binding commitments.
AI, caller notice, recording, and transcription
Ava is an AI virtual receptionist, not a human. AI responses may be incomplete, delayed, or inaccurate and should be reviewed when a decision, commitment, safety issue, or professional judgment is involved. Where call recording or transcription is enabled, the client is responsible for working with Velstera to use an appropriate disclosure and obtain any consent required in every relevant jurisdiction. The client must not disable, contradict, or circumvent an approved AI or recording notice.
No emergency service or unauthorized outbound calling
Ava is not an emergency service and is not a substitute for 911, emergency responders, or professional emergency advice. The service must not be used for emergency dispatch or relied on to prevent imminent harm. The Growth plan does not include automated outbound marketing calls. No outbound AI, prerecorded, or automated calling may be activated without a separately approved use case, documented consent and do-not-call controls, and confirmation of applicable legal requirements.
Service availability and integrations
Velstera does not promise uninterrupted or error-free service. Calls, transfers, scheduling, phone-number connections, notifications, transcripts, summaries, and other features may depend on third-party networks, carriers, voice and AI platforms, calendars, CRMs, permissions, and internet service. Maintenance, outages, carrier behavior, unsupported integrations, or events beyond reasonable control may delay or prevent a feature. Final capabilities are limited to the configuration tested and approved for the client.
Third-party providers
Velstera uses third-party providers for hosting, cloud databases, payment processing, telephony, voice and AI processing, and approved integrations. Those services may have their own terms, privacy practices, availability limits, and acceptable-use rules. The client authorizes use of the providers identified for its approved configuration, subject to the applicable client agreement and privacy disclosures.
Public Ava demonstration
The public demo is for evaluation only, represents a fictional plumbing business, and opens on a third-party voice platform. Ava identifies itself as an AI receptionist on the website and should do so in the voice greeting. Demo conversations may be recorded, transcribed, or reviewed. The demo cannot create real appointments, provide emergency response or professional advice, or make binding business commitments. Do not use it for urgent requests or sensitive or real customer information.
Acceptable and lawful use
You may not use the website, account, demo, or service to violate law; deceive or impersonate people; harass, discriminate, threaten, defraud, or exploit others; collect information without required notice or consent; process payment-card, health, financial-account, or other specially regulated data without an expressly approved compliant workflow; infringe rights; attempt unauthorized access; introduce malicious code; or interfere with service operation. Velstera may refuse, suspend, or end use that creates legal, security, safety, or provider-policy risk.
Intellectual property
Velstera retains its website, brand, software, general methods, reusable templates, and preexisting materials. Clients retain their business information and materials and grant Velstera the limited rights needed to configure and provide the approved service. Ownership and permitted use of client-specific deliverables are governed by the signed client agreement. Third-party names and technology remain the property of their respective owners.
Disclaimers and limitation of liability
To the extent permitted by law, the website, demo, and service are provided “as available” without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Velstera does not guarantee revenue, leads, appointments, call outcomes, continuous availability, or error-free AI responses. Velstera is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from an unapproved response, third-party outage, caller conduct, inaccurate client information, or unauthorized use. Where no signed client agreement supplies a different lawful limit, Velstera’s aggregate liability for a paid service will not exceed the amount paid for the affected service during the three months before the event giving rise to the claim. These limits do not exclude rights or liabilities that applicable law does not permit the parties to exclude.
Changes
Velstera may update these website terms as the website and services change. The date above identifies the current version. Material changes to an active client’s commercial terms are governed by the applicable signed agreement and required notice or consent.
Questions
Questions, cancellation requests, or notices about these terms may be sent to contact.velstera@gmail.com or submitted through the service-request page.