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An AI receptionist is a configured call assistant that can answer callers, follow your approved instructions, respond to common questions, and collect the information your team needs. Ava supports your operation; your business remains in control of decisions and follow-up.

Yes. Each receptionist is configured separately for the business it represents. A plumbing company, salon, and real estate office would each have different greetings, questions, policies, and workflows.

Our standard setup has Ava answer immediately, like the public demo. You can instead keep your current number and, when the phone provider supports conditional forwarding, let your team answer first before an unanswered call goes to Ava—often after around 20–30 seconds. Ava may also handle only after-hours calls or follow a custom schedule. The exact options depend on the client’s carrier or phone system and are tested before launch.

Yes, Ava can be configured to answer outside normal hours and collect requests for your team. Availability and escalation rules depend on the plan and approved workflow.

Typical fields include a caller’s name, callback number, location, service needed, urgency, preferred language, and best callback time. We limit collection to information that supports the agreed business workflow.

Yes, when the required systems are connected. Ava can check live calendar availability, book, reschedule, or cancel appointments, and transfer a caller to a person or department. Available actions depend on the client’s phone system, calendar, and supported integrations, and are confirmed before launch.

When a membership or business platform offers a supported integration or API, Ava may collect approved details and start the enrollment workflow. For payments, the safer approach is usually to send the caller a secure checkout or signup link. Payment processing and sensitive data handling are included only through an approved, compliant setup.

Timing depends on the complexity of your services, call rules, integrations, and testing requirements. After the consultation, you receive a clear setup plan before work begins.

Yes. Instructions can be refined as your hours, services, frequently asked questions, and internal processes change. Ongoing optimization can be included in your service plan.

The Growth plan is $499 per month and includes 500 AI receptionist call minutes. Additional minutes are $0.50 each, and there is no setup fee. It is a fully managed service that includes business-specific configuration, ongoing optimization, and support.

Yes. Growth is month-to-month. You may cancel future renewal through the available billing tools or by contacting Velstera. Service remains available through the end of the already-paid billing period, and unused time is generally not prorated or refunded except where required by law.

We review your request, learn how your business handles calls today, and identify the right first workflow. If there is a fit, we confirm the Growth plan, configuration, testing, and launch process before any billing begins.

No. Ava is not an emergency service and should not be used as a substitute for 911, emergency responders, or professional emergency advice. Emergency statements are handled only according to an approved escalation script, and callers should contact the appropriate emergency service directly.

We aim to collect only the information needed for the configured workflow and use service providers to operate the system. Data handling depends on the final tools and integrations selected. We document the applicable process before launch and do not ask you to submit sensitive information through this website.